Scripted rest API conditions based on state on incident table

[Joshuu]

Hi @Mohith Devatte ,

As discussed, I would like to update few fields based on incident state.

For example, the json will be different when the incident is 'New', and the json is different with different set of fields when it is 'On hold' and same as with 'Resolved'.

How can I add those state conditions here in the below code?

var InsertIncident = Class.create();
InsertIncident.prototype = {
    initialize: function() {},

    ProcessInsertIncident: function(requestData, response) {

        var validJSON = this._checkJSONValidity(requestData);
        var reqeustJSONParser = JSON.parse(validJSON);

        var responseBody = {};

        if (validJSON) {

            var inc = new GlideRecord('incident');
            inc.addQuery('correlation_id', reqeustJSONParser.id);
            inc.query();

            if (inc.next()) {
                inc.caller_id = reqeustJSONParser.caller_id;
                inc.short_description = reqeustJSONParser.short_description;
                inc.description = reqeustJSONParser.description;
                inc.work_notes = reqeustJSONParser.work_notes;
                inc.category = reqeustJSONParser.category;

                inc.update();

                responseBody.Message = 'Incident is Updated';

            } else {

                inc.initialize();
                inc.caller_id = reqeustJSONParser.caller_id;
                inc.short_description = reqeustJSONParser.short_description;
                inc.description = reqeustJSONParser.description;
                inc.comments = reqeustJSONParser.comments;
                inc.correlation_id = reqeustJSONParser.id;

                inc.insert();

                responseBody.Message = 'Incident is Created';
                responseBody.Number = inc.number;
            }

            response.setBody(responseBody);
        }
    },

    _checkJSONValidity: function(validJSON) {
        try {
            return JSON.stringify(validJSON);
        } catch (e) {
            gs.info('parsing error' + e);
        }
    },
    type: 'InsertIncident'
};

could you please help me.

Thanks,

Priya.

[Mohith Devatte]

@priyarao any follow up required ?

did it work for the new record also with the above script ?

[Joshuu]

Hi @Mohith Devatte ,

I have just removed the below condition from the script for create and it was working fine(creating incident in the target instance with New state).

if (reqeustJSONParser.state == '1')

Thank you for your help.

Just want to know how can we add multiple JSONs in the content field in HTTP method. like can we add create and update JSONs at the same time?

Thanks.

Priya.

[Mohith Devatte]

@priyarao sure glad it helped !

if it helped please close the thread by marking the answer correct so that it goes to solved queue and will help future readers

Good day!

[Joshuu]

Hi @Mohith Devatte ,

Just want to know how can we add multiple JSONs in the content field in HTTP method. like can we add create and update JSONs at the same time?

[Mohith Devatte]

@priyarao you mean in the script rest API or the REST message ?

you need multiple JSON's ?