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03-21-2024 10:55 AM
Hi,
I have a requirement where i'm to create a form where the user can search for existing catalog items and once these are selected, redirected to said items' page.
Does anyone have any idea on how to develop this variable?
Thanks
Solved! Go to Solution.
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03-22-2024 08:45 AM - edited 03-22-2024 08:46 AM
Found a Solution,
Following this article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714564 i created a custom variable.
After this, i had to create a new Record Producer Configuration(Definir pesquisa contextual para produtor de registros (servicenow.com))
Now once i search using the 'search test' variables im getting results.
Any questions, dont hesitate to ask
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03-22-2024 08:31 AM
I believe that contextual search works on text fields not on drop down fields. Try creating a hidden variable that populates automatically when a request type is selected.
Regards,
Sharad
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03-22-2024 08:45 AM - edited 03-22-2024 08:46 AM
Found a Solution,
Following this article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714564 i created a custom variable.
After this, i had to create a new Record Producer Configuration(Definir pesquisa contextual para produtor de registros (servicenow.com))
Now once i search using the 'search test' variables im getting results.
Any questions, dont hesitate to ask