Search on portal not working after the clone

[poojitha bn]

Hi team,

We have cloned Test instance today, post cloning Typeahead search are not working on portal but Its working in DEV and PROD instance.

I have checked below things but didn't get find any solution 

• Search sources are available in related list of portal as same as dev
• Global text search setting is same as dev 
• Typeahead search widget is OOB widget which is read only as same as dev
• Text search groups are same as DEV
• Search contexts are also same as dev 
• Search source : knowledge base and service catalog source code are same as Dev
• There is no error in console log 

Please do help me where to check 

Test screenshot:

Dev screenshot:

finally I executed cache.do and checked but still same issue. Please do help me what needs to be setup after the cloning for typeahead search.

[Miguel Posada]

Hi Poojitha,

Were you able to find the root cause for this issue? We are having the same issue with our Service Portal Typeahead Search widget.

[Allen Andreas]

Hi,

The original topic is listed as London.

What is your ServiceNow version? The same? This helps in troubleshooting.

Thanks

[Miguel Posada]

Yes, it's London.

[Allen Andreas]

Please see this link and ensure that the feature in London that was patched here is actually active in your instance:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0718619

[Poojitha10 · Accepted solution]

Hi Miguel,

I found a route cause for this issue, Its because of text indexing lag time:

I will run this below line in background script as post cloning activity 

• new GlideTextIndexEvent( ).indexUpdate('sc_cat_item', null);

This will index all your catalog items and you could able to search your catalog items.