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07-22-2019 07:00 AM
Hi team,
We have cloned Test instance today, post cloning Typeahead search are not working on portal but Its working in DEV and PROD instance.
I have checked below things but didn't get find any solution
- Search sources are available in related list of portal as same as dev
- Global text search setting is same as dev
- Typeahead search widget is OOB widget which is read only as same as dev
- Text search groups are same as DEV
- Search contexts are also same as dev
- Search source : knowledge base and service catalog source code are same as Dev
- There is no error in console log
Please do help me where to check
Test screenshot:
Dev screenshot:
finally I executed cache.do and checked but still same issue. Please do help me what needs to be setup after the cloning for typeahead search.
Solved! Go to Solution.
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04-29-2020 09:48 PM
Hi Miguel,
I found a route cause for this issue, Its because of text indexing lag time:
I will run this below line in background script as post cloning activity
- new GlideTextIndexEvent( ).indexUpdate('sc_cat_item', null);
This will index all your catalog items and you could able to search your catalog items.

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04-29-2020 05:34 PM
I ran into same problem while back and I click on Generate Text Index on sc_cat_item table and it started working after mins.