Search Reference field like Caller field using email id istead of user name.

[anubhavr]

I have a field which is a Reference field to sys_user table. When I search for any user it shows the list of users name and email id. If I want to search using only email ID and location and not its name, how can I do so???

[Chuck Tomasi]

The user's name is going to appear regardless because that is the current display value for all records on that table.

You can search by email and add location as well by modifying the appropriate attributes described here.

Auto-Complete for Reference Fields - ServiceNow Wiki

[Chuck Tomasi]

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Thank you

[Inactive_Us1474]

Hi,

Search via Lookup reference and mention in filters your email id.

Reference Fields - ServiceNow Wiki

Thanks

Hit Like/Helpful/Correct, if applicable.

[Brad Tilton]

I don't know if you can actually get rid of the name without making the email address the display field on the user table, but this article lists just about all the customizations you can make to a reference field around what shows up and what you search.

Auto-Complete for Reference Fields - ServiceNow Wiki