Security incident Response user not able to view

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Community Alums
Not applicable

‎03-15-2024 02:36 AM

Created one new custom role and created new Read ACL and added role 
Gave role to a user impersonated user not able to view sir record.

AbdulKhader_0-1710493364287.png

AbdulKhader_0-1710493607037.png

 

 

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Community Alums
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‎04-04-2024 03:49 AM

Security ITIL View only has 4 fields num,short description and description that fields coming from other table that's why it showed empty for me now I created acl for that fields now it's working s expected.

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Dr Atul G- LNG
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‎03-15-2024 02:38 AM

Hi @Community Alums 

Have you added this role in SIR Table/module as well, only then it will work. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Community Alums
Not applicable
In response to Dr Atul G- LNG

‎03-15-2024 02:41 AM

No Where should i have to add the role

AbdulKhader_0-1710495687361.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Community Alums

‎03-15-2024 03:02 AM

Go to Modules and then add the role

AGLearnNGrow_0-1710496956890.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Community Alums
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In response to Dr Atul G- LNG

‎03-15-2024 03:26 AM

This one i already gave role when i open any sir record its fully blank:

AbdulKhader_0-1710498383733.png

 

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