Security incident Response user not able to view

Community Alums · ‎03-15-2024

Created one new custom role and created new Read ACL and added role
Gave role to a user impersonated user not able to view sir record.

Community Alums · ‎04-04-2024

Security ITIL View only has 4 fields num,short description and description that fields coming from other table that's why it showed empty for me now I created acl for that fields now it's working s expected.

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Dr Atul G- LNG · ‎03-15-2024

Hi @Community Alums

wired.. it must be visible. Please share the ACL snippet.

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Community Alums · ‎03-15-2024

I have created two ACL'S:

No script or condition is added

Dr Atul G- LNG · ‎03-15-2024

Hi @Community Alums

read ACL, I doubt.

@AshishKM @Sandeep Rajput any help here.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AshishKM · ‎03-15-2024

@Community Alums ,

Considering all configuration are proper and this new role/acl is causing the issue, so follow the below steps to test which is causing the issue.

1)Disable ( Active = False ) either of ACL and check the output

2)If step (1), doesn't work then disable other one and check the output

Also check other read ACL on the same table associated with some role, and that user has that role or not. Any existing role/acl combo can create this issue.

Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

Community Alums · ‎03-18-2024

User does not have existing ACL role i gave user only new custom role that i created is that not enough i created separate new for that custom role ACL