Security incident Response user not able to view

[Community Alums]

Created one new custom role and created new Read ACL and added role 
Gave role to a user impersonated user not able to view sir record.

[Community Alums]

I have created ACL that's not enough?

[Sandeep Rajput]

@Community Alums Did you assign this custom role to the Admin user? Since the Admin override for the ACLs is unchecked the Admin user will not be able to see SIR records if they are impersonating the user with the custom role and if the admin user themselves do not have that custom role.

Hope this helps.

[Community Alums]

Tried result still the same

[Sandeep Rajput]

@Community Alums Logout and login again then only the role related changes for the user would reflect.

[Community Alums]

Logout and logged in and still the same. updated ACL's to admin override then also record is not showing.