Security incident Response user not able to view

[Community Alums]

Created one new custom role and created new Read ACL and added role 
Gave role to a user impersonated user not able to view sir record.

[Dr Atul G- LNG]

Hi @Community Alums 

Try to give the custom role to another user and try. 

[Community Alums]

Still the same

[Dr Atul G- LNG]

Hi @Community Alums 

Let's log a Now Support case for same now. 

[Community Alums · Accepted solution]

Security ITIL View only has 4 fields num,short description and description that fields coming from other table that's why it showed empty for me now I created acl for that fields now it's working s expected.