Security Requests using Service Order Categories

[jchu]

Hi,

I'm a ServiceNow Newbie.

A solution provider configured a category sn_si_incident column which uses categories from the Service Order table. I want to use a similar configuration for the sn_si_request table. I tried using references but have not successfully recreate this. Any suggestions?

Thanks,

-Jeff

[SanjivMeher]

I think you need to create a choice field and advance view of dictionary, under Choice List specification, User Choice table as Service Order Table.

[jchu]

Thanks SanjivMeher.

Here's more detail, of what the service provider has configured, the sn_si_incident table has a dictionary entry using sm_order table's category column (see screen shot). I'd like to re-create the same for the sn_si_request table, however I do not know the steps.

[SanjivMeher]

Can you check, if there is a client script in security incident, if it add choices to this field?

Also check the sm_order in advance view, if they have Choice List specification defined.

[jchu]

Hi SanjivMeher, 

Don't see any client scripts impacting the category field. The sm_order does have a category Choice list defined. Will a dictionary override help? I tried creating one in the sm_order's category field, but nothing appears in the table field, the sn_si_request table does not appear, only sn_si_incident.