Seeking Assistance: Identifying Issues in This Code

[Keang]

Hello,

I have created the following Catalog Client Script and Script Include. The purpose of this code is to enhance my understanding of its functionality. However, the code failed to return a value. Could someone please assist in identifying the reason for its failure?  Thank you

//Catalog Client Scripts

var sysID = '04cfc8529785c210069cbbe3a253af6b';

function onLoad() {

    var ga = new GlideAjax('GetRITMInfo'); 

    ga.addParam('sysparm_name', 'ritmNumber'); 

    ga.addParam('sysparm_sysID', sysID); 

    ga.getXMLAnswer(NumberParse);

}

// callback function for returning the result from the script include

function NumberParse(response) {

    alert(response);

}

___________________________________________________________________________

// GetRITMInfo script include 

var GetRITMInfo = Class.create();

GetRITMInfo.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

    ritmNumber: function() {

        var sysIdNumber = this.getParameter("sysparm_sysID");

        var grNumber = new GlideRecord('sc_req_item');

        grNumber.get("sys_id", sysIdNumber);

        var result = {

            "RITM Number ": grNumber.number,

        "RITM Description": grNumber.description,

        };

        return JSON.stringify(result);

    },

    type: 'GetRITMInfo'

});

[Tai Vu · Accepted solution]

Hi @Keang 

Let's try to change the result object in your script include a little bit. Also make sure you have enabled the Client Callable checkbox for your script include.

var GetRITMInfo = Class.create();
GetRITMInfo.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

    ritmNumber: function() {
        var sysIdNumber = this.getParameter("sysparm_sysID");
        var grNumber = new GlideRecord('sc_req_item');
        grNumber.get("sys_id", sysIdNumber);
        var result = {
            "RITM Number ": grNumber.getValue('number'), //getValue or parse to string
            "RITM Description": grNumber.getValue('description'), //getValue or parse to string
        };
        return JSON.stringify(result);
    },
	
    type: 'GetRITMInfo'
});

 

Cheers,

Tai Vu

[Dhananjay Pawar]

for reference field you can use getDisplayValue('field_name')

[Keang]

Thank you @Dhananjay Pawar 

I have tired that, but it is not working: 

"Requested For": gr.grNumber.getDisplayValue('requested_for'),  //This is reference type

[Dhananjay Pawar]

Hi,

try below,

grNumber.getDisplayValue('requested_for');

[Keang]

@Dhananjay Pawar , It was my bad.  There is a type in the code, It is working now.  However, any idea how I can capture the variable as well.  Thank you

[Dhananjay Pawar]

for variables you can try

grNumber.variables.variable _name; // here you need to change the variable names