Hi @Meera_P ,
Yes, You can implement this same logic using Business rules as well.
But, I'll recommend you to take assistance with someone on your instance, so that you don't break something accidentally.
I'm providing the steps to implement a business rule below:
-> Create a Business Rule to Reset Change Request State
Business Rule to Reset Change Request State:
- Navigate to System Definition > Business Rules.
- Click New to create a new business rule.
- Set the following properties:
- Name: Reset Change Request on Rejection
- Table: Change Request [change_request]
- When: Before
- Insert: False
- Update: True
- Delete: False
- Filter Conditions:
- State is not New
- Approval is rejected
Script:
(function executeRule(current, previous /*null when async*/) {
// Check if the current approval is rejected
if (current.approval == 'rejected') {
// Query all related approval records
var approvalGR = new GlideRecord('sysapproval_approver');
approvalGR.addQuery('sysapproval', current.sys_id);
approvalGR.query();
// Set all other approval records to "No Longer Required"
while (approvalGR.next()) {
if (approvalGR.state != 'rejected') {
approvalGR.state = 'not_required';
approvalGR.update();
}
}
// Reset the Change Request state to "New"
current.state = 'new';
current.update();
}
})(current, previous);
Thanks,
Hope this helps.
If my response proves helpful please mark it helpful and accept it as solution to close this thread.
