Select email client template
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‎05-31-2013 04:55 AM
I'd like to use the email client function to send out different types of emails to different recipient.
I can setup multiple email client templates for the same table, but there doesn't seem to be any way to select which template is applied when the client email button is pressed (it always applies the default one)
I'd like to see something like the quick message select box but for client templates (so I can control the to: field, subject: field and body).
Does anyone know of anyway to accomplish this ?
Thanks
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‎05-06-2014 04:42 AM
One more thing to add, I want achieve for examle in email pop up window after clicked on REPLY ALL, 2 blank rows will be added like <BR><BR>, so below image where text start with "On may 6...." should be in email client body loaded on the third line - where do i customize this ?
Petr
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‎12-18-2014 01:01 AM
Well that is also something which I'd like to have. So if someone knows is it possible, please let us know.

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‎01-10-2019 10:21 AM
This is actually pretty simple without Snow giving an out-of-the box option (probably intentional):
Let's say you have 3 client templates on incident table called:
1) p1-template1
2) p2-template2
3) p3-template3
Now, what you need to do is create a custom choice field on Incident table, let's say called 'Email Template' and have 3 choices in it e.g.
1) P1 Notification
2) P2 Notification
3) P3 Notification
Now, all you need to do is set conditions in the client template (if conditions field is not visible on the client template form, please add it). So, on first client template, condition would be 'Email Template = P1 Notification' and so on.