Selected Catalog item variables are not properly visible in RITM's Variable Editor?

The Matrix · yesterday

Hi All,

I'm facing one issue that the variables from catalog item are not properly visible in RITM's Variable Editor. Do I need to make any additional configuration for this?

In our catalog item we have multiple fields, based on category and subcategory field value, we are controlling the remaining fields visibility, hiding and making some fields mandatory. for that we have used catalog client script to control the visibility and making fields mandatory. But the issue we are facing here is that the selected catalog item variables are not visible in RITM's item variable form section.

Thanks

SAI VENKATESH · yesterday

Hi @The Matrix

There is a possibility that you have not checked the applies on requested items checkbox.

Thanks and Regards

Sai Venkatesh

Nishant8 · yesterday

Hello @The Matrix, If your Client Script is hiding the variables properly in the catalog item view and you don't want to run it on the Request Item then you can uncheck the 'Applies on Requested Item' option. When this option is selected then Client Script runs here too and hides/visible the fields.

Regards,

Nishant