Self service approval

[Jscott1]

Hi,

We have a self service portal in UAT that I have just taken over from a recently departed member of staff. As with most organisations we have an approvals process for requests over a certain value. If a user requests such an item via self service then the workflow sends the request to their line manager to approve before the item is provided, there are further approvals for certain items (iphones) and anything over 1k. I have discovered that all approves have been granted a role, approval_admin, and thus a license. surely there is a way to do this within ESS that does not consume a license? If not then it could potentially add costs running in to the 10s of thousands for our self service project.

Any thoughts would be appreciated.

[randrews]

approvals do NOT require a license.. we route ours by linking the persons manager in each catalog item.. and sending to them...

approves can then approve from the email or by going into the application... we went one step further to create a "My pending approvals" self service module that shows people any approval for them that is in "requested"

[blaine2]

You don't need to create a new module to accomplish that.   You can use the out-of-the-box system and just remove the visibility roles from the Self-Service > My Approvals module.

[Bhavesh Jain1]

Approvers need not be necessarily process/IT users. Hence they dont need to see all the ITIL processes. Hence they dont need a license as well. They either approve or reject a request which could be done via email also as mentioned by randrews. I feel approval_admin will give user extra priviliges to approve or reject any approval and not only his own approval. So your approvals can work without this role.

[WESAdmin]

I'd agree with Bhavesh here, approval_admin is not a role you use so users can approve requests, its an admin role to allow "someone" overall approval rights over anything requiring approval in Service-now, very much like the Admin role, but not with all the access privileges the Admin role provides.

However, has anyone asked the following question?

With the new licencing model around Service-now I believe SN will now charge for an Approver licence, albeit a lot cheaper than an ITIL licence, does this mean with Calgary and onwards releases, you have to give someone an approver role to be able to approve anything even if you are using workflows and email notifications to do so?