Self Service portal: Display attachment on knowledge articles

lomouhamadou · ‎08-16-2016

Hi all,

This is also a known issue at servicenow but has anyone found already a workaround on how to make attachement visible on kb articles via the Self Service portal?

Regs,

Lô Mouhamadou

brett_karl · ‎08-16-2016

lomouhamadou

Quite a few users have had this issue as well. Please view my response on a previous thread - Attachments don't get displayed in the new portal (Helsinki)

You can also download the widget I created on share - ServiceNow Share

The widget will display the attachments as downloadable links if "display attachments" checkbox is checked on the article and the widget is placed on the KB_article page.

Please let me know if you have any other questions!

View solution in original post

carolina2 · ‎10-13-2016

Fix is available in helsinki patch 5 and Istambul

jasondrisko · ‎02-15-2017

What do you mean that a fix is available in Helsinki Patch 5?

Are you saying that the workaround that was provided earlier in this thread works with Helsinki Patch 5 and above? Or are you saying that attachments for Knowledge articles in the Service Portal should be fixed as of Helsinki Patch 5 (or Istanbul)?

If you're saying the latter, I would have to disagree. I have a Helsinki Patch 7 instance and an Istanbul instance and neither one has the attachments functionality working for Knowledge articles viewed via the new Service Portal.

lomouhamadou · ‎02-17-2017

Hi, the work arround is working from Helsinki version.

In the helsinki release patch 5 servicenow mentionned that the issue will be fixed.

So, no need to disagree with me because I just shared servicenow post.

If in your case it is not working, you can use the workarround