Self service view for end users

[mdsannavulla]

Hi All,

When I am opening incidents module from Self service application menu it is redirecting to self service view (even though I have admin role). Why it is working like this and where it is defined.

I checked the business rule "incident functions" it is defined based on role, then as per this for admin role it should redirect to default view right?

[mdsannavulla]

If you know, please tell me that script names so that I can modify accordingly

[ganeshb_]

Hi Sannavulla,

As per my understanding to your question you want to know why on Click of the incident module it is opening page with "self Service view". If I am correct then the answer to your question will be - it's the Module which is causing this.

When you create any module with Link Type as "List Of Records" you get field to type your View name so that the list will open in that particular view.

Just right click on the Application from left nav bar and select Edit Application Menu. You will get your answer.

Hope this helps.

Thanks,

Ganesh

[Ashish Kumar Ag]

Hi..

Edit the application Self Service.

Then in module section click on gear personalize and the column view.

then search for title incident. View will be ess. That why when you open from selfservice its opening in self service view.

[narendrand]

Hi Sannavulla,

Ashish is correct.

[mdsannavulla]

Hi Ashish,

Yes your right..I over looked on this that's why I got this doubt.

How it is redirecting to self service view when the end users are opening any incident... I want to implement same in problem module also.