Self service view for end users

[mdsannavulla]

Hi All,

When I am opening incidents module from Self service application menu it is redirecting to self service view (even though I have admin role). Why it is working like this and where it is defined.

I checked the business rule "incident functions" it is defined based on role, then as per this for admin role it should redirect to default view right?

[Ashish Kumar Ag]

Please mark correct if its give you the answer, so that it will be helpful to other.

[ganeshb_]

Hi Sannaulla,

While creating the Problem module you will just need to specify the view name. So that your list of problem records will open in the specified view e.g "ess" for Self service view.

[mdsannavulla]

In list it is fine but when opening any incidents form list, then also it is redirecting to self service view. It should be defined some where else right....( in view rule or some where ) but I it did not find this in view rule.

[ganeshb_]

It has to be done by using the View Rules. I am not sure why are you not able to find it.

But if you want to do the same then:

1. Create View on your table.

2. Go to view rules and create one for you. Do not forget to specify the "View" field as your <view name>.

3. Give conditions if any. Save.

Done!

When you will open that record and is it matches the conditions of your view rule, then your View should be applied there.

Hope this helps.

Thanks

Ganesh

[mdsannavulla]

Let me clear about my question, When the end users open any incident or request then the are getting self service view. Now my question is where it is defined ...(it is not there in view rules)