Send a grouped message

Brigitte V
Tera Contributor

Hello
I've created a table to keep track of loaned equipment. The table includes an end date and the equipment borrowed. I'd like to send a message to the person who has the equipment (asset=>assigned to) the week the loan ends. I've used Worflow studio. It works well, but it sends one email per piece of equipment. I'd like to group the material together and send a single email.
Can you help me?
Thanks

1 REPLY 1

Bhuvan
Tera Sage

@Brigitte V 

 

You can try to use email digest for consolidated notifications.

 

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/notification/c...

 

Alternate option is, create event to track loaned assets nearing return and use schedule job to trigger email notifications on daily basis based on loaned to users. Refer below for similar requirement,

 

https://www.servicenow.com/community/itsm-forum/consolidate-multiple-email-notification-in-a-single-...

 

If this helped to guide your or answer your query, please mark it helpful & accept the solution. 

 

Thanks,

Bhuvan