Send a Notification 4 Hour before the planned start date of change.

[balaji kalla007]

To send an email Notification to the Change Assignment Group members and Change Requester 4 Hour before start time of the change.

• Change types in consideration: Normal and Expedited.

I tried the below code and conditions in the business rule.

Please help me with this.

Thanks in advance

Bala

[AshishKM]

Hi @balaji kalla007 

In this case, you need scheduled job, event and email notification. 

Scheduled Job will run and check if any change fall under 4 hour notification, if found any change record,  then it will trigger the event using gs.eventQueue() method which evoke the email notification.

Other Idea, you can add timer in change_request workflow which check for 4 hour duration and then trigger the event for notification, i would go with workflow to avoid additional process over the change_request table.  

-Thanks,

AshishKMishra

[balaji kalla007]

I tried the scheduled job it is working but it triggers the old changes also. Please help to fix this.

Thanks in Advance

[praveenhirekudi]

exclude old changes from your gliderecord query.

[balaji kalla007]

How can I do that? With hardcoded?