Send a survey on every closed ticket (post resolved) on incident table

[sonita]

The requirement is to send a survey on every closed ticket (post resolved) on the incident table.

The survey should be sent to the caller of the incident.

Any helps would be appreciated!

[amlanpal]

Hi Soni,,

Please send the survey via an email notification. Initiate the notification on based of an event and trigger the event via a Business Rule in the incident table. Put the necessary condition in the Business rule, like when state will be resolved and all.

I hope this helps.Please mark correct/helpful based on impact

[sonita]

You mean in the body of the email , I put the survey questions?

[amlanpal]

Hi Soni,

You can provide the survey link in the body of the email. You can find/generate the link of the survey visiting the particular survey by clicking 'View survey URL'. On clicking of the link the recipient can visit the survey or the question's page.

I hope this helps.Please mark correct/helpful based on impact

[Atul Kumar2 · Accepted solution]

Hi Soni, I dont think you need to do customization for that if feature is available in the system. You can create trigger condition under survey application and survey will be sent which is attached to the trigger condition. steps. 1. create survey from the survey application 2. create a trigger condition(attach survey this) 3. edit email template if required. Hope this helps. Regards, Atul Kumar