Send an Notification when clicking on UI action

[salu]

Hello,

I have created a UI action to convert to service request.When I click on it Incident gets cancelled and a new service request will be created..

I need to trigger a notification for the end user..

How can I create a event in this UI action.

//Client-side 'onclick' function

function IncWarning() {

  var answer = confirm("Incident will get Close Cancelled and new service request will be created.");

  if (answer == false) {

  return false;

  }

  gsftSubmit(null,g_form.getFormElement(),'cancel_inc_create_req');

}

createCart();

function createCart() {

  var cart = new Cart();

  var item = cart.addItem('352aa021db81ee4042c7f1fcbf961974');

  cart.setVariable(item, 'requestor', current.caller_id.sys_id.toString());

  cart.setVariable(item, 'requested_for', current.caller_id.sys_id.toString());

  cart.setVariable(item, 'requested_by', current.caller_id.sys_id.toString());

  cart.setVariable(item, 'short_description', current.short_description);

  cart.setVariable(item, 'phone', current.u_current_phone);

  cart.setVariable(item, 'location', current.location);

  cart.setVariable(item, 'impacted_location', current.location);

  cart.setVariable(item, 'description', 'Converted to Request from: ' + current.number + '\n\n' + "Incident Description: " + current.description + '\n\n' + current.comments.getJournalEntry(3) + '\n\n' + current.work_notes.getJournalEntry(3));

  cart.setVariable(item, 'assignment_group', current.assignment_group);

  cart.setVariable(item, 'assigned_to', current.assigned_to);

  var rc = cart.placeOrder();

  var message = 'Request ' + rc.number + ' created.<br />';

  current.close_code = 'Not Solved (is a Request)';

  current.close_notes = 'Opened in Error, converting to Misc Request';

  current.comments = 'Converted Incident to Request: ' + rc.number;

  //sets the REQ on the parent INC

  current.u_request = rc.sys_id.toString();

  current.reassignment_count = 1;

  current.incident_state = 14;

  GlideSysAttachment.copy('incident', current.sys_id, 'sc_request', rc.sys_id);

  //Update saves incidents before going to the catalog homepage

  current.update();

  message += 'Incident <a target="_blank" href="/incident.do?sysparm_query=number=' + current.number + '">';

  message += current.number+ '</a> has been resolved.';

  gs.addInfoMessage(message);

  var fp = new GlideRecord('sc_request');

  fp.addQuery('sys_id', '=', rc.sys_id);

  fp.query();

  while (fp.next()){

  fp.parent = current.sys_id;

  fp.watch_list = current.watch_list.getDisplayValue().toString();

  fp.cmdb_ci = current.u_application;

  fp.update();

  }

  action.setRedirectURL(rc);

}

// //function CreateRequestserver()

// //{

  // gs.log('Jun9 :::: Inside ');

  // var sysidOfItem = '352aa021db81ee4042c7f1fcbf961974';

  // var cartId = GlideGuid.generate(null);

  // var cart = new Cart(cartId);

  // var item = cart.addItem(sysidOfItem);

  // cart.setVariable(item, 'title', current.short_description);

  // cart.setVariable(item, 'requested_for' , current.caller_id);

  // cart.setVariable(item, 'assignment_group', current.assignment_group);

  // var rc = cart.placeOrder();

  // var message = 'Request ' + rc.number + ' created.<br />';

  // current.incident_state = 8;

  // current.resolved_by = gs.getUserID();

  // current.close_notes = "Request ("+ rc.number +") created in place of this incident";

  // current.work_notes = "Request ([code]<a href='/sc_request.do?sysparm_query=number="+ rc.number +"' target='_blank'>"+rc.number+"</a>[/code]) created in place of this incident";

  // current.close_code = "Solved (Permanently)";

  // current.update();

  // message += 'Incident <a target="_blank" href="/incident.do?sysparm_query=number=' + current.number + '">';

  // message += current.number+ '</a> has been resolved.';

  // gs.addInfoMessage(message);

  // var request = new GlideRecord('sc_request');

  // if(request.get('number',rc.number)){

  //     action.setRedirectURL(request.getLink());

  // }

  // //}

Thanks

Saranya

[Siddartha Gudim · Accepted solution]

Hi

Go to EVENT Registry >> click on new button

Create a new event for the table.

Go to notifications change open the notification which need to be sent when UI action is clicked

Change the when condition in notification to

Send when >> Event is fired

Event name >> Name of the new event created.

Now in the ui action add the following code

//Client-side 'onclick' function

function IncWarning() {

  var answer = confirm("Incident will get Close Cancelled and new service request will be created.");

  if (answer == false) {

  return false;

  }

  gsftSubmit(null,g_form.getFormElement(),'cancel_inc_create_req');

}

createCart();

function createCart() {

  var cart = new Cart();

  var item = cart.addItem('352aa021db81ee4042c7f1fcbf961974');

  cart.setVariable(item, 'requestor', current.caller_id.sys_id.toString());

  cart.setVariable(item, 'requested_for', current.caller_id.sys_id.toString());

  cart.setVariable(item, 'requested_by', current.caller_id.sys_id.toString());

  cart.setVariable(item, 'short_description', current.short_description);

  cart.setVariable(item, 'phone', current.u_current_phone);

  cart.setVariable(item, 'location', current.location);

  cart.setVariable(item, 'impacted_location', current.location);

  cart.setVariable(item, 'description', 'Converted to Request from: ' + current.number + '\n\n' + "Incident Description: " + current.description + '\n\n' + current.comments.getJournalEntry(3) + '\n\n' + current.work_notes.getJournalEntry(3));

  cart.setVariable(item, 'assignment_group', current.assignment_group);

  cart.setVariable(item, 'assigned_to', current.assigned_to);

  var rc = cart.placeOrder();

  var message = 'Request ' + rc.number + ' created.<br />';

  current.close_code = 'Not Solved (is a Request)';

  current.close_notes = 'Opened in Error, converting to Misc Request';

  current.comments = 'Converted Incident to Request: ' + rc.number;

  //sets the REQ on the parent INC

  current.u_request = rc.sys_id.toString();

  current.reassignment_count = 1;

  current.incident_state = 14;

  GlideSysAttachment.copy('incident', current.sys_id, 'sc_request', rc.sys_id);

  //Update saves incidents before going to the catalog homepage

  current.update();

  message += 'Incident <a target="_blank" href="/incident.do?sysparm_query=number=' + current.number + '">';

  message += current.number+ '</a> has been resolved.';

  gs.addInfoMessage(message);

  var fp = new GlideRecord('sc_request');

  fp.addQuery('sys_id', '=', rc.sys_id);

  fp.query();

  while (fp.next()){

  fp.parent = current.sys_id;

  fp.watch_list = current.watch_list.getDisplayValue().toString();

  fp.cmdb_ci = current.u_application;

  fp.update();

gs.eventQueue("Name of the new event created", current, gs.getUserID(), gs.getUserName()); // This will trigger notification.

  }

  action.setRedirectURL(rc);

}

Please like or mark correct based on the impact of response.