Send approval to supervisor's supervisor if Supervisor dosen't approve/reject

Ashwinij
Tera Contributor

Hi All,

My requirement is "f the approval from the Supervisors is not responded.  After two days a reminder will be sent. If two days after the reminder was sent the approval state is still in “requested” a new approval should be triggered to the Supervisor’s Supervisor. If the second approval doesn’t take action on the ticket, then after two days a reminder will be sent and if two days later the reminder was sent the approval state is = requested the ticket will close as Closed Incomplete. "

I have existing workflow as below.But wait for condition is not moving ahead even if condition got satisfied.

I have referred below article but still not working

https://www.servicenow.com/community/developer-articles/how-does-the-wait-for-condition-workflow-act...

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