Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Send approval to supervisor's supervisor if Supervisor dosen't approve/reject

Community Alums
Not applicable

Hi All,

My requirement is "f the approval from the Supervisors is not responded.  After two days a reminder will be sent. If two days after the reminder was sent the approval state is still in “requested” a new approval should be triggered to the Supervisor’s Supervisor. If the second approval doesn’t take action on the ticket, then after two days a reminder will be sent and if two days later the reminder was sent the approval state is = requested the ticket will close as Closed Incomplete. "

I have existing workflow as below.But wait for condition is not moving ahead even if condition got satisfied.

I have referred below article but still not working

https://www.servicenow.com/community/developer-articles/how-does-the-wait-for-condition-workflow-act...

Ashwinij_0-1710151269322.png

 

 

0 REPLIES 0