Send Attachment to 3rd Party!!

SandeepKSingh · ‎08-22-2025

Hello Expert,

I need to send attachment to JIRA from Incident table.

Is it possible when the record inserted.. using BR can we send?
Need help in Code

Dr Atul G- LNG · ‎08-22-2025

Hi @SandeepKSingh

https://www.youtube.com/watch?v=MQmBx8Rp4u8

https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/c_At...

Cc: @Ravi Gaurav

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View solution in original post

Ravi Gaurav · ‎08-22-2025

Hi @SandeepKSingh

The below thread will work.. as it has dedicated code to convert into BASE64.

https://www.servicenow.com/community/developer-forum/business-rule-to-send-attachment-to-3rd-party-t...

And off course you can follow ..
https://www.servicenow.com/community/developer-forum/business-rule-to-send-attachment-to-3rd-party-t...
Its a old thread but saves lot of time

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View solution in original post

Dr Atul G- LNG · ‎08-22-2025

Community is here to help you.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar · ‎08-22-2025

@SandeepKSingh

are you using JIRA Spoke or direct API?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎08-22-2025

@SandeepKSingh

As per your question you want file to be pushed from ServiceNow to JIRA.

But the answer you marked correct is for sending file between 2 ServiceNow instances.

Those won't help you.

If you are using JIRA Spoke then check this link on how to send file from ServiceNow to JIRA
How to send attachments from servicenow to jira

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader