Send email for Overdue communication in Major Incident

[siva44]

Hi Team,

I have requirement whenever communication email overdue then need to auto  trigger one email in major incident work bench how to achieve this requirement

if anyone known please provide solution

[Dr Atul G- LNG]

Hi @siva44 

To whom do you want to send this email? To the user? If yes, then it’s not a valid use case. The reason is that this is a Major Incident (MI), and in an MI every update is significant and impacts the user. So, don’t rely on the system to send the email—it’s the MI representative’s responsibility to track and send updates.

[siva44]

Hi @Dr Atul G- LNG 

Actually i need to send overdue email to MIM  group is there any way identifying that communication is overdue 

[Dr Atul G- LNG]

Hi @siva44 

Here are my thoughts: Whenever any Major Incident (MI) is created, the communication task gets created here: comm_task_definition

like this

Then you can create a flow to check if any Major Incident (MI) is active and updated beyond its duration, or check if the due date field is in place, and build the logic to send the email. You can start with these details