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Send Email from form on a custom table

Kumar38
Kilo Sage

Hi,

I would like to use a functionality that is available on incident form assuming that this would track all email activities under notes.

 

Can this be enabled ?

 

Kumar38_0-1705222878412.png

 

1 ACCEPTED SOLUTION

OlaN
Giga Sage
Giga Sage

Hi,

Yes, the "Email" function can be enabled on any table, you will need to add the email_client attribute to the table collection dictionary entry.
Check the Docs for details, or ask if you need additional help.

 

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3 REPLIES 3

OlaN
Giga Sage
Giga Sage

Hi,

Yes, the "Email" function can be enabled on any table, you will need to add the email_client attribute to the table collection dictionary entry.
Check the Docs for details, or ask if you need additional help.

 

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Kumar38 

 

@OlaN  said very right, it is OOTB available for all tables. Create a form for a custom table and see. If it is not available you can add manually

 

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/notification/ta...

 

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Jayant_M
Kilo Sage

Hi @Kumar38 ,

 If you want to see the emails in Activity log, you need to add Emails properties under tracking configurable fields. Add the two properties mentioned in the below screenshot

Jayant12_0-1705251713614.png

 

Please mark my answer helpful if it resolves your issue.