Hi,
I'd like to set up an e-mail notification to the "assigned to" every time a complaint case record (sn_bom_compl_service) receives an e-mail.
I've created a scripted inbound e-mail action that triggers an event every time a complaint case receives an e-mail:
And configured the notification to trigger based on event.
However, it doesn't seem to work and the event is not triggering (checked event logs). Any ideas? Cheers!
PS: I'm also testing by creating a new e-mail in the related list of the record, is this the right way of testing?
Hi @JordyZ ,
I think you are testing it wrong.
Take and existing email and try to reprocess it and you will see the Reprocess button click on it and wait for a while and check the event logs and emails if notification was triggered.
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Thanks & Regards,
Sanjay Kumar
