Send email notification for when a new change is created

[June Anderson]

Hello Experts

I would like to be able to send an email when a change is created and Requested by is System Administrator and Category is System Software

then I will like to send an email notification to the submitted to notify them that their change is now with the change team

The email template should be something like this

Your change has been submitted "Requested by field" and "Number" pulled and polluted from the change request has been received by the change team. A change manager will contact you shortly to discuss. Thank you.

Thank you 

I have never done an email notification before please your expertise will be most appreciated 

[June Anderson]

@ Yousaf,

this is what I see, and this resembles another notification message already set up on the system,  only difference is my change number. And my message should be different from this and should say

Greetings,

Your change has been submitted "Requested by field" and "Number" pulled and polluted from the change request has been received by the change team. A change manager will contact you shortly to discuss. Thank you.

Thank you 

[Yousaf]

The file you sent and this message you want is totally different

if you want this message replace this in what will it contain tab in HTML field and from select variable on the right side choose what you want to show dynamically you will have ${requested_by} something like this

Greetings,

Your change has been submitted "Requested by field" and "Number" pulled and polluted from the change request has been received by the change team. A change manager will contact you shortly to discuss. Thank you.

[June Anderson]

@Yousaf 

my field name on the name field is labelled as short_description by the previous developer.

Which is why what I am expecting to see  

Your change has been submitted ${short_description}  and ${number} request has been received by the change team. A change manager will contact you shortly to discuss. Thank you.

But I am not seeing that but when I do select preview I do see the message but when it triggers it is different

[Yousaf]

@June 

Its getting little confusing sorry.

Can you send what you seeing in preview (screenshot please)
and then what do you want see exactly.

first send these then we can see why this change is happening.

Although you may check if there is similar notification being generated you might have to turn it off to test your notification. or change the order so this one triggers before