Send Email Notification when Incidents created after hours

[etobia]

Hello,

Looking for some guidance on how to do this. The goal is to send a different email notification to incidents created after hours. The notification will basically say we will review incident next business day. Hoping to get some help on scripting this.

I would probably need to create the following. Unless if can recommend other way of doing it. Best practice???

Event to trigger notification

Business Rule

Notificaition

Thank You,

Edwin

[Abhinay Erra]

In the email notification select send when event is fired and select your newly created event.

[etobia]

I did use the Event is Fired and the new Event name but failed this morning....so i tried both ways. The only difference i see though in the image you sent is you have true in the advanced condition.

[Abhinay Erra]

Change that notification back to event. Because it is not going to work with the set up you have. Also post the code you have in the business rule?

[etobia]

Here's the code to BR

When: After

Order: 100

Insert

(function executeRule(current, previous /*null when async*/) {

      // Add your code here

      var sched = new GlideSchedule('8b65551c6fae8500b3a2f941be3ee419');

      var d = new GlideDateTime(current.opened_at);

      if (sched.isInSchedule(d)) {

              gs.eventQueue('event name',current,current.caller_id);

      }

})(current, previous);

[Abhinay Erra]

In the gs.eventQueue(), replace the first parameter 'event name 'with your event name i.e 'Incident.Created.OffHours'