Developer

SLA notifications

I want to set up notifications when the SLA is created and then when its 50% and 75%. Can I do this in a single flow using flow designer? I have the notifications created already I am looking at how to trigger them once they reach the breach %.

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How to change color of "All knowledge bases" categories number circle color in esc portal

How to change color of "All knowledge bases" categories number circle color in esc portal check below screen shot This is the link to it https://instancename.service-now.com/esc?id=kb_view2

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Set field value in workspace

Hi All, I have created a page variant to create a new record in custom table. In rate type field I want to pre-populate a default value whenever form get loaded. For this requirement I have added [field] set value handler under From loading state cha...

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ScTask must be create only in a specific time window.

Hi All, I was working on a flow designer logic, and getting a problem in it.My requirement is: users can raise their request at any time but sctask should only be create in a specific time window.For Ex:- user raised a req on thursday, even after get...

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Group Managers should be able to edit fields on groups records and should be able to add/edit member

Hi,Group Managers should be able to edit fields on groups records and should be able to add/edit member in the groups without consuming ITIL license.Please suggest the best approach to achieve this.Thanks.

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Source Control in ServiceNow Studio - Complete Walkthrough

With the ServiceNow Zurich release, Source Control has finally been added to ServiceNow Studio. ServiceNow Studio is the new, unified developer environment on the Now Platform, designed to streamline the development experience for ServiceNow develo...

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Not able to use "Copy Attachment to Folder" spoke action for copy attachment to SP from ServiceNow

I want to copy attachment from ServiceNow to SharePoint. To achieve this functionality, There is one out of box spoke action "Copy Attachment to Folder" available in Microsoft SharePoint Online Spoke. This action needs 4 inputs. 1. Tenant2. Site Loca...

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Error in 'Copy Attachment to Folder' OOB Action of SharePoint in Flow Designer

We are experiencing error in OOB Action in Flow Designer 'Copy Attachment to Folder' after upgrade we are getting different types of errors like Parameter name: strUrl" error , Incorrectly formatted request, user access denied. Anyone experienced s...

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ServiceNow → Microsoft Teams: Clickable link/button in 1:1 chat without bot or delegated auth

Hi Community,I’m working on a ServiceNow Flow Designer automation that sends 1:1 Microsoft Teams chat messages to managers as part of an asset recovery workflow (hardware return reminders).Current setupServiceNow Microsoft Teams Graph SpokeClient cre...

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Azure Group Provisioning not removing users from ServiceNow Groups

Hello all, I have come across an issue with ServiceNow and Azure Provisioning. I have user and group provisioning with SSO working but when a user gets removed from a group on Azures side, they are not removed from ServiceNow groups. Adding users to...

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Need report - users who have worked on incidents, problem, change requests in last 60 days

I need to build a report:List of Users who have worked on incidents in last 60 days (if a user has touched the record, then consider that user has worked) Ex - added comment, modified any field etc. PS - I know that creating report on sys_audit is no...

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End Flow button at the bottom right in Virtual Agent Chat.(only on attachment type question)

Hi All, I’m facing an issue in Virtual Agent related to the “End Flow” button, especially in a pre-chat survey (attachment question type). When the user clicks End Flow during the survey, the flow restarts and displays from initial. After compl...

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"Value of field record is not a GlideRecord" when updating Parent in Change Request

Hello Community,I have a catalog item that creates standard change requests. I would like each change request to have a record of the RITM that created it, so I added a step in the Flow to update the Change Request record accordingly. However, I getV...

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Saved Favorites -Catalog Items

I have EC and users have saved a catalog Item as a favorite. Continued Improvement required a move from one catalog item to another. However, users with the [saved favorites] of the original is still able to create requests using the old form. What i...

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Unable to deactivate record producers from Catalog Builder

Hi Community,I have 2 record producers. When I do active false and submit it in the catalog builder - it creates a draft version of it. When I try to submit it again -> it get's published being active true. So - I'm not able to deactivate these produ...

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