send email without record creation

[Kipp Gremillion]

I need to direct a manager to an order guide when a particular email is received from HR.   I have been trying to create an inbound action to send a notification without the need to create a record and it will not send without a valid record.   I tried to piggy back of of the email (sys_email) received and that failed as well.  

How can I get get the manager to complete an order guide when an HR notification is received but not processed?

Thanks

[Kipp Gremillion]

Here is my settings and I am getting the error message mentioned above.

[marcguy]

ok so your inbound email action looks ok, if you look in the event log do you see the event being fired? that's the first thing to get working

your notification then needs to look for the event and in the 'when to run' field on there, set that to event is fired and find your event in the event registry (you should have defined that already in event registry).

are you meaning to fire the event twice for a reason? or this just for testing?

[Kipp Gremillion]

Two events are just for testing.   Here is the event log entries.