Send mail to Delegates

[subramani]

Hi All,

Can anyone create an email notification to delegates when he is added as delegate.

The mail should only contain the fields which are checked(true).

Fields in delegate tables are:

Approval,

Assignment,

CC Notification,

Meeting Invitation.

Thanks,

Subramani

shloke04harishkumar

[Alikutty A]

Email notifications are automatically send to the delegate once you have set them up, you dont need to create a new one.

Notifications will be send unless the delegates are excluded

Thanks

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[AbdulAzeez]

Hello Subramani,

I request you to please go through below links which help me you in sorting your delegate email issue.

Approver delegate emails

Delegation - Approvals different types

Thanks

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Abdul Azeez

[oharel]

I think what you need is this:

Create a new notification:

Table: delegate [sys_user_delegate]

When to send: Record inserted or updated: Inserted

Who will receive: Users/groups in fields: delegate

What it will contain:

In Message HTML:

Hi,

You are now a delegate of User: ${user}

You can now:

${mail_script:notify_delegate}

thanks...

Then create a Notification Email Script:

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
                   /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
                   /* Optional GlideRecord */ event) {

                   // Add your code here
//this part will check if the items are checked and add them to the mail if they are
   if(current.approvals == true)
   template.print('Approvals: true' + '<br \>');
   if(current.assignments == true)
   template.print('Assignments: true' + '<br \>');
   if(current.notifications == true)
   template.print('Notifications: true' + '<br \>');
   if(current.invitations == true)
   template.print('Invitations: true' + '<br \>');
})(current, template, email, email_action, event);

You can add to the email itslef the start and end dates, for example...

harel

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[Priya72]

Hi I tried the above script but it doesnot seems to be working. Can you please suggest what wrong I am doing. 

Message HTML:

Hi ${delegate.first_name},

You have been set as a delegate of ${user}. Please find the details below.

Delegation starts: ${starts}

Delegation ends: ${ends}

Delegation for:

${mail_script: approval_delegate_cc}

Email Script:

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {

//this part will check if the items are checked and add them to the mail if they are
if (current.approvals == true)
template.print('Approvals: true' + '<br \>');
if (current.assignments == true)
template.print('Assignments: true' + '<br \>');
if (current.notifications == true)
template.print('Notifications: true' + '<br \>');
if (current.invitations == true)
template.print('Invitations: true' + '<br \>');

})(current, template, email, email_action, event);