Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

Unable to send mails from gmail to pdi

Chandu14
Tera Contributor

‎11-21-2025 06:04 AM

Unable to send mails from gmail to pdi and in email diagnostics I can connection failure 

Preview file
382 KB
0 Helpfuls
  • 1,281 Views
3 REPLIES 3

Dr Atul G- LNG
Tera Patron

‎11-21-2025 06:06 AM

Hi @Chandu14 

 

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************
0 Helpfuls

Chandu14
Tera Contributor
In response to Dr Atul G- LNG

‎11-21-2025 07:18 AM

I can receive mails from servicnow, but still not able to send from personal gmail to PDI

 

0 Helpfuls

Dr Atul G- LNG
Tera Patron
In response to Chandu14

‎11-21-2025 08:00 AM

Hi @Chandu14 

I can also make it slightly more formal for documentation or a ticket update.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************
0 Helpfuls