send mail to user of list of incidents which are not updated from one week

[Priti18]

how can i notify user in on mail and share of list of incidents which are not updated from last one week

[Priti18]

in event logs i can see the all the incidents sy ids in event parm1 but in notification i can only see one incident which is at 0th place in array.
the above script is not correct if you can test in your pdi you will only get for 1 incident which is the first one in array

[OlaN]

Hi,

This could also be done with a Flow, and would require almost no scripting.

The tricky part will be, if you need to summarize all incidents to a specific user.

In that case you could look into using "Allow digest" on that notification to avoid multiple sendouts.

Or you can do some scripting (more complicated), and summarize in the mail which incidents are related to each user.

Simple example below: