send notification to admins group when approver approves the catalog item

[Siva_Santosh]

I created a catalog and set the approval to be sent to the user manager, and my requirement is that whenever the manager approves the catalog request, a notification needs to be sent to the admins group or any OOB ServiceNow group. How this can be achieved and thanks in advance.

[johnfeist]

Hi Siva,

The easiest way to do that is to have your fulfillment flow (workflow or flow designer) trigger an event when the approval has been received.  From there, you just need the notification configured to run when that event is fired.  Please let me know if you need further guidance.

[Siva_Santosh]

could you guide me more jhon I mean How to fetch group table to flow designer, I was able to see RITM table only..

[mipalm]

Do you have an existing flow for the catalog you created? If Yes, in flow designer you could just create a condition (If Approval State = Approved) -> Send Notification  and here you can define who to send the notification to. If you want more flexibility, before the Send Notification, you can create a Look Up Records with the filters you want in the sys_user table and Send Notification to these records.

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[Chandresh Tiwa2]

Hi Siva,

If you are doing it via workflow then create an event activity in your workflow of the catalog item. Create a notification which uses the event to trigger it and add the group in the notification. 

Please mark the response as Helpful or Correct if it helped.

Regards,

Chandresh