Hi guys,
I need to send notification at two mail adresses and a group.
On my sys_user table, I have two field:
- u_email_2
When my SLA reaches the 70% percentage, I must send notifications a group(SLA test) and "assigned_to" of incident,
but user(assigned_to) have 2 mail and the notification must arrive both addresses mail (email, u_email_2).
How Can I make this?
Thanks.
Regards,
1 ACCEPTED SOLUTION
I've resolved issue:
I've updated SLA warning notification triggered from Default SLA Workflow by sla.warning event:
I add group "SLA Test" and I pass 2 parameters:
parameter1: current.Task.Assigned_to.email
parameter2: current.Task.Assigned_to.u_email_2
When SLA reaches 75%, SLA warning notification send mail
Now it's good working!
Regards,
