Send RITM additional comment to Catalog Task

[Dazler]

Hi,

I have it set to send the Additional Comments of the Catalog Task to the Additional Comments of the RITM, so that the requested for will receive the notification.  Is there a way that when the requested for replies back to the email, that the comments goes to the RITM as well as the Catalog Task that originally sent the message?

I know that the notifications uses a watermark to determine what RITM to return the comment to through inbound email action, but is there a way to push it down to that catalog task?

Any help will be appreciated.

[Mike Patel]

What you can do is add comments and work notes field on RITM to task like below; So all comments are really made on RITM and email goes out to user and create business rule to copy RITM comments to tasks.

[Ankush Jangle1]

Hi Dazler,

1)You can write After Update Business Rule 

2)Code

var gr = new GlideRecord("sc_req_item");
gr.get(current.request_item);
gr.comments=current.comments.getJournalEntry(1);
gr.update();

Please Mark it as Correct/Helpful if it helps you

Regards

Ankush