Send second approval when KB article workflow is in Review for KB article.

[Admin7267]

I have configured 1st approval notification that will trigger when the workflow changes to review on KB article.

How to trigger 2nd approval notification to particular group, when the 1st approval is approved in same state(Workflow is Review) for KB article?

Created After Insert Business Rule on 'sysapproval_approver' table with Source Table as 'kb_knowledge' condition, still email is not triggering.

var ga = new GlideRecord('sysapproval_approver');
ga.addQuery('document_id', current.document_id);
ga.addQuery('state', 'approved');
ga.query();
while (ga.next()) {
        var grp = '2123abc';	//SysID of KB Managers Group
        var arr = [];
        var gr = new GlideRecord('sys_user_grmember');
        gr.addQuery('group', grp);
        gr.query();
        while (gr.next()) {
            arr.push(gr.getValue('user'));
        }
        gs.eventQueue('knowledge.km.approval', current, arr);
    }

[sanket16]

HI @Admin7267 ,

In Knowledge base, clone the publish workflow and add your approval step after the first level of approval.

This will be applicable for all the articles in that knowledge base.

Thanks.

[Dr Atul G- LNG]

Hi @Admin7267 

No need to write  the code for this. The Approvals has been configured in Workflows and workflows has been added in knowledge base. So,in your case, take publish workflow, make a copy and add the another approval ,, also update the workflow name in Knowledge base.