Send survey inivitation to external people

[shawshipra]

Hi All,

I have a custom table, where i have multiple users. I need to send surveys to those users. But these users cannot login as they are not included in Users table.

Please suggest

[Snehal Pawar]

Hi,

First you need to check the assigned roles for those users to whom you want to send the surveys.

OR

You need to check the ACL's as well.

Thanks,

Snehal

[Luxo Nadappan]

hi , 

We need users to login to service now and take survey..then only Survey Responses are captured...

Also  please note, survey trigger condition will define whom the survey needs to be send. There we need to either select the user related to ticket...(User should be available in instance to choose though).

thanks

Luxo 

[Shubham Sanjay]

Hi Shipra,

The users who are in the custom table will not be able to login in the instance, for the users to be login into the instance who are present in the custom table, you need to change all the configurations of the login from the user table to the custom table. That will cause a major change.

So, the users of the custom table cannot login into the instance.

Mark helpful if it answers your question.

Thanks,

Shubham Sanjay Gupta.

[Ashutosh Munot1]

HI,

Make survey public and then send the URL of this Survey to external user's. They can take survey and once you go to survey under related list you can see Guest user assessment instance's created. Whenever the URL is hit the instance will be created for Guest user.

Thanks,
Ashutosh