send the approval by using of Business Rule?

[Rakhesh]

Hi All,

I Have an issue., I want to send the approval by using of Business Rule. Clearly., We have a field called 'SCM'.it is choice list (Mangers). I want to send the 'SCM' to approval when the ticket status changes from 'onHold' to 'Request Approval'. 

For this scenario i wrote one BR after

I attached the all the script i wrote.Please have a look and help me where am wrong.

Thanks

Rakhesh

[Shashikant Yada]

You can try below code:

answer=[];
var app = current.u_scm;
var arr = app.split(',');

for(var i = 0; i<arr.length;i++){
var name1 = arr[i].toString();
gs.log('approver name', name1);

var getapprovar=new GlideRecord('sysapproval_approver');
getapprovar.initialize();
answer.push(name1);
getapprovar.insert();
}

Thanks
Shashikant

Hit Helpful or Correct on the impact of response.

[Rakhesh]

I tried and  i applied each line to 'log'.All logs are coming but it is not insert into the approval.

same script i used what you are gave.

[Shashikant Yada · Accepted solution]

answer=[];
var app = current.u_scm;
var arr = app.split(',');
for(var i = 0; i<arr.length;i++){
var name1 = arr[i].toString();
gs.log('approver name', name1);

var getapprovar=new GlideRecord('sysapproval_approver');
getapprovar.initialize();

getapprovar.sysapproval = current.sys_id;

getapprovar.approver = name1;

getapprovar.state='requested';

getapprovar.insert();
}

I hope this will work, can you give a try. I did the testing in my instance and it worked.

[Jen11]

What if you want to add two approvers and either one of those approvers can approve?

[Rakhesh]

Thank you!!

It's working.Thanks for your support to getting out this issue. 🙂