Send user to RITM instead of REQ when submitting a catalog item

[j3ssicav]

We are running Madrid and have the OOB widgets for sc-checkout and widget-sc-cat-item-v2.

We are about to go live with Service Portal for our IT catalog for the first time (have been using CMS).  We would like a catalog item submit to redirect to the RITM instead of REQ. REQs only seem relevant to us when they are using Order Guides and we have not gone live with any yet- just single submit catalog items. Also there are no notifications sent for REQ comments so we don't want to confuse customers.

I have cloned both widgets and have attempted to follow the instructions for https://community.servicenow.com/community?id=community_question&sys_id=5052e878db679bc0fff8a345ca96... 

It is slightly outdated though and I feel like I might be missing a piece of the puzzle. It redirects to the correct page now but shows the request instead of the RITM. The function they mention looks different on my version so I updated to the best of my ability. I was unclear about what to update on the checkout widget as well.

[j3ssicav]

This was awesome. I was able to get this solution working.

And of course as soon as I got it working the requirements changed and now I need to go back to redirecting without the checkout widget haha.

This info is all really helpful I appreciate it so much. This should be super helpful for others too.

I will update when I get the new sc_catalog_item redirect working without the checkout enabled. 🙂 

[Matthew Pascare]

This is exactly what we're looking for, except the one thing is we want to disable glide.sc.sp.twostep because we don't like the two-step checkout process (we want the portal to just be a simple form with a submit that instantly creates the RITM and redirects).

If we disable the twostep though this process doesn't work.

Do you have any recommendation on what we should do?

[j3ssicav]

I actually went back through and set our portal up to not have the two step check out as well. So basically instead of making these changes in the checkout widget, you make them in the cloned version of the catalog widget.

There is only one update to the server script. Do a ctrl + f to find "data._generatedItemGUID = cart_item_id;
data.quantity = '' + gr.quantity;
} else {" and that is where this script starts

if (input){
												data.sys_id = input.sys_id;
												//Input REQ sys id from the Client Controller
												if(input.requestId){
													//Search for related RITMs
													var ritm = new GlideRecord('sc_req_item');
													ritm.addQuery('request',input.requestId);
													ritm.query();
													//If exactly one RITM is returned, pass to the Client Controller to redirect user
													if(ritm.next() && (ritm.getRowCount() == 1)){
														data.ritmId = ritm.getUniqueValue();
													}
												}
											}else if (options.sys_id)
											data.sys_id = options.sys_id;
											else
												data.sys_id = $sp.getParameter("sys_id") || $sp.getParameter('sl_sys_id');
											
											if (!data.sys_id) {
												data.recordFound = false;
												return;
											}

In the client controller script update the two following spScUtil functions like this:

spScUtil.orderWishlistedItem($scope.data.sc_cat_item.sys_id, $scope.data.sc_cat_item.quantity, getVarData($scope.data.sc_cat_item._fields), $scope.data._generatedItemGUID, additionalParms).then(function(response) {
																										var a = response.data.result;
																										$scope.$emit("$$uiNotification", a.$$uiNotification);
																										$scope.$emit("$sp.sc_cat_item.submitted", a);
																										$rootScope.$broadcast("$sp.service_catalog.wishlist.update");
																										if (c.options.auto_redirect == 'false') {
																											$scope.submitting = false;
																											$scope.submitted = true;
																											$rootScope.$broadcast("$sp.service_catalog.cart.submitted", true);
																											spUtil.addInfoMessage($scope.m.requestSubmitted);
																											return;
																										} 
																										else{
																											
																											//Update the server and see if exactly one RITM is returned,
																											c.data.requestId = a.sys_id;
																											c.server.update().then(function(){
																												if(c.data.ritmId){
																													
																													var redirectSysId = c.data.requestId;
																													//if one RITM is returned, redirect to page for that RITM. Otherwise redirect to sc_request
																													page = ''; // your page
																													table = 'sc_req_item';
																													redirectSysId = c.data.ritmId;
																													
																													newURL = $location.search('&id=' + page + '&is_new_order=true&table='+ table + '&sys_id=' + redirectSysId);
																													spAriaFocusManager.navigateToLink(newURL.url());																													}
		
																													else{
																														$location.search('id=sc_request&is_new_order=true&table=sc_request&sys_id=' + a.sys_id);
																													}
																												});
																											}
																									
																									});
																								}
																								else {
																									spScUtil.orderNow($scope.data.sc_cat_item.sys_id, $scope.data.sc_cat_item.quantity, getVarData($scope.data.sc_cat_item._fields), $scope.data._generatedItemGUID, additionalParms).then(function(response) {
																										var a = response.data.result;
																										$scope.$emit("$$uiNotification", a.$$uiNotification);
																										$scope.$emit("$sp.sc_cat_item.submitted", a);
																										if (c.options.auto_redirect == 'false') {
																											$scope.submitting = false;
																											$scope.submitted = true;
																											$rootScope.$broadcast("$sp.service_catalog.cart.submitted", true);
																											spUtil.addInfoMessage($scope.m.requestSubmitted);
																											return;
																										} else if (!$scope._atf){
																											
																											//Update the server and see if exactly one RITM is returned,
																											c.data.requestId = a.sys_id;
																											c.server.update().then(function(){
																												if(c.data.ritmId){
																													
																													var redirectSysId = c.data.requestId;
																													//if one RITM is returned, redirect to page for that RITM. Otherwise redirect to sc_request
																													page = ''; // your page
																													table = 'sc_req_item';
																													redirectSysId = c.data.ritmId;
																													
																													newURL = $location.search('&id=' + page + '&is_new_order=true&table='+ table + '&sys_id=' + redirectSysId);
																													spAriaFocusManager.navigateToLink(newURL.url());																													}
																													
																													
																													else{
																														$location.search('id=sc_request&is_new_order=true&table=sc_request&sys_id=' + a.sys_id);
																													}
																												});
																											}
																															});

																										
																										
																								}
																									}

[Shannon Burns]

Have you had to make changes to this for the newer versions? I can't seem to get this to work. I'm on Paris. When I load the catalog page, I have no buttons to be able to submit/order.

Thanks,
Shannon Burns

[Monika13]

I don't know what I am doing wrong here but it just doesn't seem to be working for me.

Regards,
Monika