Send worknotes using REST API

[Madhavi2]

Hi,

I am passing the worknotes from servicenow to third party system. I observed worknotes are coming with \r\n.

So I am trying with below script.

var c=current.work_notes.getJournalEntry(1).toString();

    var e =c.replace(/\r\n|\r|\n|\\\\\\/g, '\n ');
  var b = e.replaceAll('\n',' ');

r.setStringParameter('work_notes',b);

This is the output I am receiving in log.

notes2022-07-12 02:15:49 - Guest (Work notes) test ticket1 2 3 4 5

I would like send line by line

test ticket1

2

3

Please help me on this.

Thank you

[SumanthDosapati]

Hi, 

Do you want to send the last worknote with every space as new line?

Regards,

Sumanth

[Madhavi2]

Hello Sumanth,

Yes. But not every space as new line. If there is a new line in the worknotes it should come as it is.

[Pavankumar_1]

Hi,

Can you try below code to retrieve the output as you expected.

var c=current.work_notes.getJournalEntry(1).toString();
var e =c.replace(/[" "]/g, '\n');

r.setStringParameter('work_notes',e);

Hope it helps!!

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Pavankumar

[Madhavi2]

Hi Pavan,

Sorry it is not working.