Sending an email notification to a specific email

[cre1014]

My team recently received a request to send an email notification to a specific support group email, which normally isn't a problem. However, this email is not defined in any record within ServiceNow.

I know it's possible to add emails in the CC or BCC lines through mail scripts, but is there any way to override the "send to" recipient?

Any help is appreciated!

[Michael Fry1]

What about adding that email address is the watch list?

[cre1014]

The emails placed in the watch list are added to the list of CC'ed recipients, unfortunately.

http://wiki.servicenow.com/index.php?title=Scripting_for_Email_Notifications#Overriding_Email_Fields

The more I look the more I'm starting to worry that I can't over ride the send to...

[Jim Coyne]

You can add the email address to the Users list on the Notification record:

[Jim Coyne · Accepted solution]

Sent too quickly.

The other option would be to create a new Group record with that email address and then add the group to the notification.   That is my preference - I don't like hard-coding things like that.