Sending attachment from one ServiceNow instance to other fails

[Gowri S]

Hi,

When I try to attach file in incident, file should get attached in other incident. 

So on first instance, written a business rule to trigger outbound Attachment API - Post method. With below script.

outbound API URL: https://dev**.service-now.com/api/now/attachment/upload

Script:

var file = 'https://dev****.service-now.com/api/now/attachment/'+current.sys_id;

  var r = new sn_ws.RESTMessageV2('SendAttachment', 'sendIncAttachment');

  r.setStringParameter('table_name',current.table_name.toString());

  r.setStringParameter('table_sys_id',current.table_sys_id.toString());

  r.setStringParameter('file_name',current.file_name.toString());

r.setStringParameter('uploadFile',file);

var response = r.execute();

gs.log("GS ATTACHMENT Response status:" + response.getStatusCode());

gs.log("GS ATTACHMENT Response:" + response.getBody());

But getting error as below

Could you please help to resolve this issue. Thanks.

[sushantmalsure · Accepted solution]

based on your comment on other thread.

Response:{"error":{"message":"User not authorized","detail":"User is unauthorized to write to record: incident.a83820b58f723300e7e16c7827bdeed2"},"status":"failure"}

This is happening because the user you are using for attachment transfer does not have sufficient roles to write incident record. Try user with admin role for testing .

[Gowri S]

@manju12 , @sushantmalsure , Thanks a lot, it worked.