Sending email to all users

[Paul Ciarfella]

There are times when I'd like to send email to all or a subset of users on the system to announce a change, a pending upgrade or other message.

Is there a way to send an email from my account on Service Now to all users in such a way that I could either send it to all members of a group directly (not via a group email distribution address) or by selecting users from a slush bucket?

I've tried email templates, quick messages and faking notifications but nothing seems straightforward. The only hack solution that I can think of is to create a fake canned report, schedule it for now, and make all users the destination.

I have a feeling I'm missing the simple answer ...

Paul

[Oliver D_sereck]

Hi Paul,

I dont think there is a way to directly E-Mail all Users within a system.

You have the possibility to enable to Email Client within ServiceNow:
http://wiki.service-now.com/index.php?title=Enabling_the_Email_Client
Here you can select Groups or single Users to send a Mail to. So depending how your Groups are setup, you could send to multiple groups. If you have too many Groups, this wouldnt be a choice.

I guess your other option would be scripting.
This will be a somewhat killer for your system but you could create a server-side action which fires off an Event for every active User in the system, sending them each a Mail. Or collect all Users and send them via script a Mail. But I definately wouldnt suggest this.

The other option would be using the News Gauge on Homepages to inform Users when they log into Service Now. This would be the most friendly and performant solution. Also less irritating than sending Mails to ALL Users.

Cheers,
OD

[geoffcox]

Can't you just create a group called "All Users" and add everybody to it? Then send the email to the group.

[sgrison]

You can create a new 'list' field on the Change Request table which will allow you to add one or more users. Then build a new email notification which will email all the users which exist in the list field.