Sending notifications in the workflow

[sonita]

I have   a catalog form which has some fields on it .

There is a requirement to send a notification to the "Payee" when the task is completed . So my question is : In the workflow , how do I send the notification to payee?

[alexbones]

There should be an advanced option where you can script in users.

[Nate23 · Accepted solution]

I would do this:

1) create an event by going to system policy > Events > Registry

2) then create a notification Event in the workflow in the event name field find the event you created then in parameter 1 on the return you would do something like this: return current.variables.u_payee_name_field;

3) then create a notification go into the advanced view and fire it from the event you created on the send to tab make sure parameter 1 is checked and send to event creator is checked.

more info here: Notification Activities - ServiceNow Wiki

http://wiki.servicenow.com/index.php?title=Events_and_Email_Notification#gsc.tab=0

[Nate23]

I wouldn't use workflow notification but rather the events for a couple reasons...

1) you centralize all your notifications in the notification table. This will help you in the long run when you need to change verbiage or delete emails.
2) depending on what version you are in I have found some bugs with workflow notifications... like if you set the system property to hide the watermark REF0000000001 the notifications sent from a workflow does not hide the water mark but the rest of your notifications from the notification table will.

[sonita]

The notification should be created on the Requested Item [sc_req_item] or Catalog Task [sc_task] table?