Sending notifications in the workflow

sonita · ‎08-03-2017

I have a catalog form which has some fields on it .

There is a requirement to send a notification to the "Payee" when the task is completed . So my question is : In the workflow , how do I send the notification to payee?

Nate23 · ‎08-03-2017

I would do this:

1) create an event by going to system policy > Events > Registry

2) then create a notification Event in the workflow in the event name field find the event you created then in parameter 1 on the return you would do something like this: return current.variables.u_payee_name_field;

3) then create a notification go into the advanced view and fire it from the event you created on the send to tab make sure parameter 1 is checked and send to event creator is checked.

more info here: Notification Activities - ServiceNow Wiki

http://wiki.servicenow.com/index.php?title=Events_and_Email_Notification#gsc.tab=0

View solution in original post

Nate23 · ‎08-03-2017

If it is a catalog item then it would be the sc_req_item table

sonita · ‎08-03-2017

Thanks! It's working