Sending separate notification for one user from the group

[krishna761]

Hi,

ServiceNow sending separate notification for one user from the group

EX: if group having 10 members. Incident ticket is assigned to that group an notification sending stats ticket is assigned to your group recipients should be 9 members. same notification sending separate notification for that single user stats ticket is assigned to your group. As i checked in logs both emails are triggering same notifications.

please help me on this why it should trigger separate notification?

thanks

[AshishKM]

Hi @krishna761 ,

Please check both emails from sys_email for configured notification.

If same notification then check "whom to send" part.

if different notification then disable one which is not required.

Also, Email logs ( at bottom ) must have some entry for two separate emails. 

-Thanks,
AshishKM

[krishna761]

HI @AshishKM ,

Thanks for reply.

there is no any separate notification. two mails are triggering from same notification

[AshishKM]

Is this happen with any specific user belong to some group or in-general for all groups.

[krishna761]

yes,  it is happening for specific user. Every time triggering separate notification for that user