Sent email (reply) not showing in activities.

[Randy33]

I sent a reply email from the email client and not seeing it in the activities. Could this be because of the client template that is being used? 

Table for case is  sn_hr_core_case_relations

I have the glide.ui16.emailStreamResponseActions set to true so that the reply buttons are available.

Here is the client template being used:

If I use the email link to send an email there are no issues.  Any ideas why I can't see the sent email?

[Roshani]

Hi Randy ,

When I click on reply , reply all and forward button. I cannot see the reply to email address. Could you please let me know how can I acheive this.

On click of reply button , I am not getting Reply to email address :