I sent a reply email from the email client and not seeing it in the activities. Could this be because of the client template that is being used?
Table for case is sn_hr_core_case_relations
I have the glide.ui16.emailStreamResponseActions set to true so that the reply buttons are available.
Here is the client template being used:
If I use the email link to send an email there are no issues. Any ideas why I can't see the sent email?
1 ACCEPTED SOLUTION
Hi Randy ,
When I click on reply , reply all and forward button. I cannot see the reply to email address. Could you please let me know how can I acheive this.
On click of reply button , I am not getting Reply to email address :
